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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of CHHJ Chattanooga

CHHJ Chattanooga

February 24, 2025

5  out of  5
rating by CHHJ Chattanooga
"Five star customer service all of the time and affordable rates! Could not be any happier with the service that they provide. Highly recommend!"
We responded:
"Thank you, Brett, for taking the time to post such a positive review! We appreciate your business and look forward to helping you for years to come!"
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Robert Jones

March 7, 2024

5  out of  5
rating by Robert Jones
"Switched my agent to Todd around 2 years ago, and have been happy ever since! Very friendly, quick to respond to questions, and makes things easy to understand. This year, we had to file or first claim ever, and the entire process was easy and seamless. His office stayed in touch with us regarding updates and honestly felt like the way insurance agents used to operate. Highly recommend!"
We responded:
"Thank you Robert for being our customer and for leaving a review! We appreciate your business and don't hesitate to reach out if you need us!!"
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Arnold Manaker

March 2, 2024

5  out of  5
rating by Arnold Manaker
"Mr Trent was extremely customer focused and addressed my issue quickly."
We responded:
"Thank you so much Arnold for leaving us a review! I am happy to hear that you had a great experience at your recent visit to our office in Ooltewah. Let us know if we can help you in the future!"
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krystal harris

January 3, 2024

5  out of  5
rating by krystal harris
"Love my insurance Agent Todd Trent & the girls in the office.. I recently lost my husband & they were right there to help me through.. also they send beautiful cards make you feel like family .. I drove them crazy with questions and they were so sweet and pleasant every time I called.. Thank you my State Farm Family .. 😊 Thank you again you all went above and beyond as always.."
We responded:
"Thank you so much Krystal for the kind words! We appreciate you and your business more than you know!"
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Randy Mikus

February 8, 2022

5  out of  5
rating by Randy Mikus
"Todd and his staff are..... AWESOME!"
We responded:
"Thank you Randy for giving us the opportunity to help your family! We truly appreciate you taking the time to post a review! Call us, email us or text us anytime as we are here to help."
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Javier Irizarry

December 22, 2020

5  out of  5
rating by Javier Irizarry
"Awesome helping us on our new house purchase. Thanks a lot for all you do!"
We responded:
"Thank you Javier for taking the time to leave a review and entrusting us with your insurance needs. We appreciate your business and if you ever need please do not hesitate to call, email or text us!"
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Harry Vo

April 30, 2020

1  out of  5
rating by Harry Vo
"Called to cancel my insurance and the attitude of the representative was not great. Maybe he was having a bad day."
We responded:
"Thank you for your response! I am sorry for your experience and I would like to discuss any issues you might have had with my office. This is the first I have heard of it and If I can help you in any way, please call me personally or stop by the office."
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Tammy Thayer

December 26, 2019

5  out of  5
rating by Tammy Thayer
"I have used Todd Trent with State Farm for my business insurance for years and he has always been wonderful to work with and I'd highly recommend him!"
We responded:
"Thank you Tammy for the review and I want to let you know we enjoy working with you as well!"
Profile photo of Scott Douglass

Scott Douglass

December 12, 2019

5  out of  5
rating by Scott Douglass
"Decided to get a quote on home and auto insurance. Been content with my current insurance company for too long. At Todd Trent's office, Lynn showed me how State Farm could provide better coverage at a better price. Much better. Switched to State Farm the same day. Only regret is that I waited so long to visit the State Farm office."
We responded:
"Thank you Scott for giving us the opportunity to help you and your family! If you ever need anything, don't hesitate to give us a call. We appreciate you taking the time to post a review!"
Profile photo of CHERYL HICKMAN

CHERYL HICKMAN

October 29, 2019

5  out of  5
rating by CHERYL HICKMAN
"Amazing Agent and Staff always willing to go over and beyond to deliver Great customer service!"
We responded:
"Thank you Cheryl for the review! If you ever need our help, please give us a call!"
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Jason Flaherty

October 28, 2019

5  out of  5
rating by Jason Flaherty
"Todd and his staff are great to work with. Honest and really care. Highly recommended!!!"
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Carl Hickman

October 28, 2019

5  out of  5
rating by Carl Hickman
"Very helpful staff He’s been my agent for 10 years never had a problem with his staff or my insurance I highly recommend"
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Neil Schweitzer

October 28, 2019

5  out of  5
rating by Neil Schweitzer
"Professional staff with lots of knowledge about insurance . Very helpful explaining which coverages I need to protect my family . Great claim help as well"
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Lacey Looney

October 28, 2019

5  out of  5
rating by Lacey Looney
"Been my agent for 5 years, best agent I have had!"
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Adolfo Granada

August 16, 2019

1  out of  5
rating by Adolfo Granada
"Don’t waste your time with this place they rip offs."
We responded:
"Thank you for your response! I am sorry for your experience and I would like to discuss any issues you might have had with my office. This is the first I have heard of it and If I can help you in any way, please call me personally or stop by the office."
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Rebecca Wilson

December 9, 2016

5  out of  5
rating by Rebecca Wilson
"This office is awesome. They are so helpful! Best group ever!"
Profile photo of Keith Tedford

Keith Tedford

July 28, 2016

5  out of  5
rating by Keith Tedford
"Todd Trent and his office are outstanding. I would highly recommend his team for any insurance for your home or business."